Standard Bank Recruitment 2018 – Standard Chartered Nigeria Careers

Standard Chartered Bank Nigeria Recruitment 2018 Commences.

Stanbic IBTC Nigeria recruitment will be announced here. Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth.

Standard Bank invites applications from qualified candidates to fill the following vacancy in the company’s South West (Oyo, Ogun, Ondo, Ekiti, Kwara, Osun) officies.

Team Leader, Customer Service:

Job Purpose; Lead and supervise the Enquiries, Service Consultants and Frontline Support teams in order to meet and exceed customer service expectations in the Service zone. Where necessary direct customers to the correct department and/or migrate to more appropriate channels. Maintain a high level of integrity and ethical standards.

Key responsibilities:

Customer Service

  • Ensure that subordinates provide customers with appropriate information and services.
  • Ensure that subordinates provide customers with exceptional service in the Service Express zone.
  • In cases that have been escalated, refer customers to the correct department or migrate to a more appropriate, cost-effective channel, e.g. self-service banking.
  • For complaints that have been referred to the incumbent by subordinates, listen to, empathise with and pacify irate customers by swiftly resolving their problems/ complaints or when this is not possible referring queries /complaints to the appropriate area and follow up on referrals to ensure satisfactory resolution.
  • Initiate steps to resolve issues/problems affecting customer service timeously, where issues are referred by subordinates or identified by the incumbent.
  • Ensure identification of opportunities to cross-sell products and services and pass leads to the relevant sales departments.
  • Ensure correct scheduling of staff to meet customer demands by using Branch Scheduling Tool (BST)
  • Ensure workload fit is achieved

People Management

  • Lead the Service Express zone team in the provision of excellent service, providing guidance and coaching where necessary.
  • Monitor service levels provided and initiate appropriate steps to address any concerns or below standard service.
  • Identify and address staff training and development issues.

Legislative Compliance

  • Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with Financial Advisory and Intermediary Service Act licence categories.
  • Complete disclosure to the customers in terms of accreditation, service fees, and commission.
  • Ensure proper record keeping in terms of Financial Advisory and Intermediary Services Act as well as the
  • Financial Intelligence Centre Act and National Credit Act requirements.

Key Performance Measures;

  1. Prompt and efficient service, indicated by number of customer complaints in respect of service provided.
  2. An effective and motivated team – subordinate feedback.
  3. Queuing times within agreed standards.
  4. Turn-around times adhered to.
  5. Compliance with procedures.
  6. Accurate documentation.
  7. Positive findings of Internal Audit and compliance reports.
  8. Achievement of Sales Budgets that have been set for staff in the Express Service zone.

Important Relationships;

– Build and maintain successful relationships with new and existing customers
– Build and maintain good working relationships with frontline and sales staff, other team leaders and management within the branch and in other business units in order to ensure smooth resolution of customer queries and referrals.

Qualification: Degree holder from a recognized University( 2.2 minimum).

a) 2 to 3 years branch banking experience, which includes exposure to customer service areas.
b) 1 to 2 years experience leading a team would be an advantage.

Client Services Officer:

Job Purpose: To render frontline service support.

Key Responsibilities

  • Control chequebooks.
  • Attend to telephonic queries regarding cheque books.
  • Control Automated Teller Machine (ATM) cards
  • Receive and handle ATM cards according to laid-down policies and procedures.
  • Ensure the ATM cards are locked away overnight.
  • Dispatch and receive ATM cards to/from away branches.
  • File ATM cards in received-date order.
  • Handle retained ATM cards according to laid-down procedures.
  • Perform daily balancing of ATM cards in conjunction with the Asset Custodian
  • Attend to all telephonic enquiries regarding ATM cards.
  • Statements
  • Issue off-cycle statements at customer’s instance and take charges as appropriate
  • Keep records of all source instructions from customers
  • Reactive selling
  • Identify cross-selling and migration opportunities and sell products/services reactively.
  • Participate in tactical sales/marketing activities as required.

SIPML Management

  1. Attend to all pension enquiries
  2. Processing of client withdrawal application.
  3. Processing of client change of account information and signature
  4. Processing of NSITF transfer.
  5. Processing of deceased person benefit withdrawal.
  6. Print statement of account and registration certificate for the client
  7. Cross sale.
  8. Render daily report on applicable platform.

SIAML Management

  • Attend to all Asset management enquiries
  • Processing of client subscription.
  • Processing of client redemption
  • Processing of client change of account information.
  • Processing of deceased person redemption
  • Print statement of account and registration certificate for the client
  • Dispatch all document to appropriate unit after execution
  • Cross sale,

Preferred Qualification and Experience

  1. A bachelor’s degree in any related field
  2. 0-2years banking experience, preferably interfacing with customers.
  3. Strong relationship management background.
  4. Experienced in upholding the highest levels of service.
  5. Experience in completing credit applications successfully.

How To Apply:

Interested and qualified applicants can apply for the job vacancies through the link below; http://careers.peopleclick.eu.com/careerscp/client_standardbankgroup/external/en_US/jobDetails.do?functionName=getJobDetail&jobPostId=44654&localeCode=en-us

Closing Date:

Application ends Friday, 16th June, 2017.

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